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©2018 Global Consulting of MD | 8555 - 16th Street, Silver Spring, MD 20910 | Office: (301) 650-4100
6610 Reisterstown Road  | Baltimore, MD 21215 | Office:  (410) 585-0100
Designed by: ShebaPROductionsLLc

 Call Center--Customer Service

As you know customers/clients want immediate responses and timely results.  Global hires professional people for our Customer Service Call Centers. We recruit, screen, and test our candidates enabling us to make excellent selections of the right people for our clients to fulfill their critical needs.  Our network of candidates are pre-qualified and ready to go to work where and when you need them. 

Work Qualifications and Requirements

Global's requirements for call center agents vary depending on the job and the clients' policies and business operations. The age requirement is 21 or older and a high school guaduate/college degree. Other requirements regarding general interaction with our clients are to:

  • Provide exceptional customer service and collect required information from customers on every call.

  • Identify customer needs and handle accordingly.

  • Using proper tone/pitch and word choice.

  • Provide timely and accurate information reflecting a customer-oriented image for Global.

  • Demonstrate and maintain professionalism with oral and written communication with customers, co-workers, and other company staff.

  • Communicate information to customers in a tactful and polite manner at all times.

  • Offer alternatives and options to overcome objections.

 

Using a Call Center can serve as a primary point of contact. When you use a call center you can save precious time and dollars by allowing essential staff to improve productivity leading to an increase in your presence.  Our call center works as an extension of your team to deliver exceptional service for every customer interaction.  Another benefit of using a call center is that your customer base can provide valuable customer feedback that could lead to improving your business. 

Global focuses on bringing you solutions which allow us to adapt to the needs of your clients, which optimizes your customers' experience and increase their level of personalization.

Corporate/Government Businesses Can See Huge Benefits Using Call Centers

Our Goal is to Put You at Ease and Handle Your Needs

Help Desk Support

Global  also provides our clients with technical assistance and support related to computer systems, hardware and/or software. Our customer service professionals also responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

 

Help Desk Technicians:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to queries either in person or over the phone.

  • Write training manuals.

  • Train computer users.

  • Maintain daily performance of computer systems.

  • Respond to email messages for customers seeking help.

  • Ask questions to determine nature of problem.

  • Walk customer through problem-solving process.

  • Install, modify, and repair computer hardware and software.

  • Clean up computers.

  • Run diagnostic programs to resolve problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Install computer peripherals for users.

  • Follow up with customers to ensure issue has been resolved.

  • Gain feedback from customers about computer usage.

  • Run reports to determine malfunctions that continue to occur.

 

Global provides customer service call centers ("Call Center") for handling large volumes of telephone calls, especially for providing information to your customers/clients, visitors, vendors, volunteers, press/media, and employees, etc.